Incidents | uAPI Incidents reported on status page for uAPI https://status.uapi.nl/ https://d1lppblt9t2x15.cloudfront.net/logos/330d3a4d39fb2e70d0421f170be8de0a.png Incidents | uAPI https://status.uapi.nl/ en Elevated latency on /v1/extract endpoint https://status.uapi.nl/incident/760457 Fri, 19 Sep 2025 17:53:00 -0000 https://status.uapi.nl/incident/760457#6491e7e8a484d5f9d17ece664cf7499963bf54634b7012a6b18169b2224a0851 **Post-mortem**: Root cause identified and resolved. Additional safeguards implemented. On September 19, 2025, between 14:40 and 16:00 UTC, the /v1/extract endpoint experienced elevated latency due to a misconfigured autoscaling rule in one of the primary processing clusters. This caused temporary queue buildup and response delays. Engineers corrected the configuration, redeployed the affected cluster, and restored normal operations within 50 minutes. To prevent recurrence, the team introduced automated validation of scaling parameters during deployments and enhanced monitoring to alert earlier when resource thresholds are not being met. No data loss occurred, and all queued requests were processed successfully. Elevated latency on /v1/extract endpoint https://status.uapi.nl/incident/760457 Fri, 19 Sep 2025 15:01:00 -0000 https://status.uapi.nl/incident/760457#d048e07ef1afca5f40aab39db636e030cbf91be28109329e467802d0d8b7b8e6 The configuration fix has been deployed successfully, and the affected extraction nodes are stabilizing. Request latency is trending downward and most regions are returning to normal. We continue to monitor system performance closely to ensure full recovery across all zones. Elevated latency on /v1/extract endpoint https://status.uapi.nl/incident/760457 Fri, 19 Sep 2025 14:21:00 -0000 https://status.uapi.nl/incident/760457#2a6101cd51df2fcb9c48c946afc7e7f7574dd28a33f413b141d8bfae07c82b66 The engineering team confirmed that the issue originated from a misconfigured autoscaling parameter in the primary extraction cluster. This misconfiguration prevented the cluster from scaling up to meet normal traffic demand, resulting in delayed responses. We are deploying a configuration correction and expect recovery to begin within 10-15 minutes. Elevated latency on /v1/extract endpoint https://status.uapi.nl/incident/760457 Fri, 19 Sep 2025 13:48:00 -0000 https://status.uapi.nl/incident/760457#0be2b4c79d520b64ec465ce564f11813fef31f1f5bf7265080fd772c5fee2597 We’ve detected increased latency affecting requests to the /v1/extract endpoint. The issue appears linked to resource saturation in one of our processing clusters. Other endpoints and services remain fully operational. The team is actively investigating and will provide updates as soon as more details are available. Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 12:47:00 -0000 https://status.uapi.nl/incident/760456#7020156f47fcca3c27ffe9d88cbd685654fa8c6b557eeb9c8cc2a32fd117bac5 Maintenance completed Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 12:47:00 -0000 https://status.uapi.nl/incident/760456#7020156f47fcca3c27ffe9d88cbd685654fa8c6b557eeb9c8cc2a32fd117bac5 Maintenance completed Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 12:47:00 -0000 https://status.uapi.nl/incident/760456#7020156f47fcca3c27ffe9d88cbd685654fa8c6b557eeb9c8cc2a32fd117bac5 Maintenance completed Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 12:47:00 -0000 https://status.uapi.nl/incident/760456#7020156f47fcca3c27ffe9d88cbd685654fa8c6b557eeb9c8cc2a32fd117bac5 Maintenance completed Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 12:47:00 -0000 https://status.uapi.nl/incident/760456#7020156f47fcca3c27ffe9d88cbd685654fa8c6b557eeb9c8cc2a32fd117bac5 Maintenance completed Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 11:00:00 -0000 https://status.uapi.nl/incident/760456#358447efca4706d26860945b182a6892e926ec40ad1e7221ee7c74e6e059a750 Our authentication and request routing systems underwent scheduled maintenance to deploy database schema optimizations, upgrade caching nodes, and introduce a new logging subsystem for improved observability. During this time, API requests and dashboard logins were intermittently unavailable. The operation completed successfully within the planned window. Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 11:00:00 -0000 https://status.uapi.nl/incident/760456#358447efca4706d26860945b182a6892e926ec40ad1e7221ee7c74e6e059a750 Our authentication and request routing systems underwent scheduled maintenance to deploy database schema optimizations, upgrade caching nodes, and introduce a new logging subsystem for improved observability. During this time, API requests and dashboard logins were intermittently unavailable. The operation completed successfully within the planned window. Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 11:00:00 -0000 https://status.uapi.nl/incident/760456#358447efca4706d26860945b182a6892e926ec40ad1e7221ee7c74e6e059a750 Our authentication and request routing systems underwent scheduled maintenance to deploy database schema optimizations, upgrade caching nodes, and introduce a new logging subsystem for improved observability. During this time, API requests and dashboard logins were intermittently unavailable. The operation completed successfully within the planned window. Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 11:00:00 -0000 https://status.uapi.nl/incident/760456#358447efca4706d26860945b182a6892e926ec40ad1e7221ee7c74e6e059a750 Our authentication and request routing systems underwent scheduled maintenance to deploy database schema optimizations, upgrade caching nodes, and introduce a new logging subsystem for improved observability. During this time, API requests and dashboard logins were intermittently unavailable. The operation completed successfully within the planned window. Infrastructure and authentication systems maintenance https://status.uapi.nl/incident/760456 Thu, 14 Aug 2025 11:00:00 -0000 https://status.uapi.nl/incident/760456#358447efca4706d26860945b182a6892e926ec40ad1e7221ee7c74e6e059a750 Our authentication and request routing systems underwent scheduled maintenance to deploy database schema optimizations, upgrade caching nodes, and introduce a new logging subsystem for improved observability. During this time, API requests and dashboard logins were intermittently unavailable. The operation completed successfully within the planned window.